2026-10-15 15:11 UTC
And you can call this oversensitive, feel-good "woke" nonsense if you want, but I've got the data and I'm right: a code of conduct, community standards and moderation enforcing them, the psychological safety of your community, these are near term competitive advantages and long term survival tools. Treating the process of getting involved and the experience of staying involved in your community like they're _a product_, worthy of usability testing and ergonomic refinement, that moves the needle.
Replies (1)
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@mhoye@cosocial.ca 2026-10-15 15:19
We gave the entire (well, no-PII, no active secbugs, etc) contents and history of Bugzilla to some very smart PhDs at uMontreal, and one of the things they came back with was this: somebody submitting their first bugfix was relatively unlikely to submit a second, but somebody on their fourth bugfix is quite likely to get to five, and six, and stick around. I cannot emphasize enough how much you get from up front code ergonomics and human care in the early stages of the contributor relationship.