2026-10-25 03:05 UTC
Imagine a world in which a company that is a leading developer of customer relations management products doesn't teach call center directors to instruct service representatives to bullshit customers when the company did something that actually sucks, and when both the customer and the representative understand it.
Imagine a world in which all agree that the real problem is that the company did something that sucks and not that someone is "putting the company down".
Workers of the world, unite.
Replies (1)
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@aharoni@wikis.world 2026-10-25 03:11
There is no contradiction between those two facts: 1. The country that had the phrase "Workers of the world, unite" written on its coat of arms in sixteen languages was a pretty horrible dictatorship. (I lived in that country.) 2. Situations like the ones described in the blog post I've screenshotted make me think that the phrase "Workers of the world, unite" occasionally makes some sense. The post, in case you wonder, is here: https://www.salesforce.com/service/contact-center/call-center/best-practices/