There is no contradiction between those two facts: 1. The country that had the phrase "Workers of the world, unite" written on its coat of arms in sixteen languages was a pretty horrible dictatorship. (I lived in that country.) 2. Situations like the ones described in the blog post I've screenshotted make me think that the phrase "Workers of the world, unite" occasionally makes some sense. The post, in case you wonder, is here: https://www.salesforce.com/service/contact-center/call-center/best-practices/