2026-10-25 03:30 UTC
Oh, and imagine a world in which customer service representatives didn't have to invest effort into following a bullshit script out of fear that they'll be fired if they don't, and maybe invested more effort into actually solving the problem.
I wonder if you can.
Replies (1)
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@aharoni@wikis.world 2026-10-25 04:25
Oh by the way, look, I really cannot stop thinking about this because it embodies so much that is wrong with the world. The single most racist conversation I ever had took place in San Francisco. For some reason I don't remember, I developed a conversation at a bar with a stylish jetlagged dude with a British accent. At some point, for no fucking reason he started saying shockingly wrong things about Black and Asian people. He mentioned that he's in San Francisco for a Salesforce conference.