Salesperson "I just spoke with Dennis who has <account type 1> and <account type 2> but can only see the <account type 2>, could you please help him get connected to his <account type 1>?" No last name. ***NO CLIENT NAME***. No, I can't help Dennis get connected to his <account type 1> account, because I have no idea who you're talking about. Salesperson didn't reply to my request for more info within 24 hours, I'm closing this.