#itsupport

A client can have a legitimate complaint and still ask for the wrong fix. Turning off MFA or giving everyone admin access can leave a bigger problem behind. I wrote about where MSPs need to push back, what they owe the client, and when a service needs a firm boundary. https://www.kylereddoch.me/blog/the-customer-isnt-always-right-about-it/ #MSP #ITSupport #Cybersecurity

Windows updates often feel like a gamble where you hope your PC still works afterward. The Windows 11 26H2 update focuses on stability and installs as a quick enablement package if you are already on a recent build. I put together a guide on what to expect here: https://gwizit.com/go/BKMAcK1 #Windows11 #TechTips #ITSupport #SoftwareUpdate

If you have noticed that copy and paste suddenly stopped working in Microsoft Excel, you are not alone. Microsoft's latest Patch Tuesday update (KB5002914) has introduced a bug that silently disables the paste function across Excel 2016, 2019, 2021, and 2024. When users attempt to paste content, the operation simply fails without displaying an error message or alert: the source stays selected, and the target cell remains blank. Microsoft has officially acknowledged the issue and confirmed that a fix is currently in the works. Until an update rolls out, there is no official workaround available. #Microsoft #Excel #TechNews #CyberSecurity #PatchTuesday #ITSupport https://www.itpro.com/security/microsoft-patch-tuesday-inadvertently-takes-down-copy-and-paste-in-excel-and-theres-no-way-to-fix-it-yet

Monday morning ticket, in its entirety: "it's slow." No error message. No timestamp. No indication of which thing is slow. Just those two words and an expectation that I'll take it from here. Thanks! That narrows it right down! #MemeMonday #Linux #SysAdmin #ITSupport

Got a request in with so many 'not's and 'never's that I'm completely lost about what is actually asked. #ITSupport

Customer: "Something is broken and I need it urgently!" Me: unbreaks what they broke. "Can you check?" Customer: "I don't have time for that." So much for urgent. #ITSupport