@AlicornSkyler Years ago my startup regional Internet service provider learned of a BBB complaint filed by a former customer terminated for nonpayment under the terms of service. When we contacted the BBB they noted we were not paying members and without that they couldn't permit us to respond to the false, defamatory claims they were publishing. It was evident their business practices were akin to extortion and we declined to fund such an outfit. Two decades later I've seen no evidence to challenge that conclusion. We tested it a month ago by reporting a vision insurance firm that appeared to be defrauding subscribers by selling a product with no actual coverage. Claims to the state insurance commission were successful but the BBB ignored the report. Coincidentally the problem company was a paying BBB member in good standing with a high rating. They have no credibility to many familiar with their operations.