Post by @Tutanota@mastodon.social

2026-10-30 09:08 UTC

@M0YNG@mastodon.radio @jab01701mid@mastodon.social @pyratebeard@harbour.cafe Thanks for your feedback. We hear you, and we are currently evaluating how to use AI, and it's good to hear all opinions on this. However, you are not the only customer, and we also hear a lot from others leaving because feature XYZ is not available (still) so we have to make a choice. We're glad we're having this discussion with the community as it will help us on our road ahead. Possibly Hanna's comments here are also of interest to you: https://reddit.com/r/tutanota/comments/1ximsy2/dear_ceo_of_tuta/

Replies (3)

@wild_cube@mastodon.social 2026-10-30 11:48

@Tutanota@mastodon.social ffs please don't use AI in your service. I use y'all for security... that vaporizes the moment you use ai, and I will look for alternatives if you do. In fact Imma do that now, because tbqh the fact you're even considering it is a huge red flag. If you're announcing this now, then I suspect internally your good reliable devs have been aware of this for some time and have already been looking at the door.

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@M0YNG@mastodon.radio 2026-11-01 23:17

@Tutanota@mastodon.social @jab01701mid@mastodon.social @pyratebeard@harbour.cafe thanks for taking the time to reply, although I'm just one customer (paying for two users) I feel it's worth pointing out my post has 65 likes (so far) so it's fair to extrapolate that at least that many of your other customers are also averse to your use of so-called-ai, and to extrapolate further that there are likely many more who never saw this post, or thread, or use fedi, or reddit, or even know you are using it and who would disapprove if they knew.

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@seq@infosec.exchange 2026-11-01 08:17

@Tutanota@mastodon.social @pyratebeard@harbour.cafe Well, that's a shame, and also disappointing to see this not mentioned in any of your own official channels. I've been a paying Tuta customer for more than eight years at this point. If you're "exploring how to work with AI" I guess I need to explore other service providers to switch to. So much for your big talk about staying away from "big tech", disappointing.

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