2026-10-24 22:37 UTC
I'm just an old man yelling at cloud, but:
1. BUGS IN SOFTWARE EXIST.
2. Too many software companies run their customer support operations as if they don't.
Every few weeks for several months, I've been reporting the same bug in #Duolingo, and I've been getting a response from an LLM, telling me about a different way to report that bug. That different way doesn't exist in the app at all, but the LLM insists on suggesting it to me.
Replies (2)
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@aharoni@wikis.world 2026-10-24 22:38
An early version of the previous post said "support teams", and with a broken heart, I changed it to "support operations", because evidently, in Duolingo, it's not quite a team any more, and probably in many other companies.
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@evan@cosocial.ca 2026-10-24 22:40
@aharoni@wikis.world is it the bug where you get too many points and you keep beating me in the scoreboard? Because I've been reporting it, too, and they never seem to change anything.