The email the vendor sent today has the subject line "Your order <main item> has been delivered." Not <secondary item> or <tertiary item>. So the chatbot was the only interface that made the complete set of necessary information available. The vendor emailed me the same info in response to my support ticket. The vendor could and should have made that same info in both their email and their website info, but maybe they like having a high ratio of support tickets that are closed fast? 🤷 2/2