2026-05-22 15:21 UTC
Enterprise: book online!
Me: books online
Enterprise (via email): Sorry, we don't have any vehicles in any class available until a week from now.
Me: <shifts online booking, which has not been cancelled, to a different location>
Enterprise (via email): Sorry, we don't have any vehicles in any class available until a week from now.
Me: <befuddled as to why system allows bookings, and doesn't cancel them when reps inform you they're cancelled>
Enterprise: book online!
Replies (1)
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@dbs@code4lib.social 2026-05-22 15:27
I have to assume that there's some bullshit corporate customer service metric that incentivizes rental locations to force customers to cancel their own reservations, rather than just cancelling the reservation themselves. I worked for a summer at Enterprise's predecessor, so I understand inventory management is hard (customers don't always return vehicles on time) but it's 2026 fer crissakes... we have got to be able to do better than this.