Post by @JugglingWithEggs@mstdn.social

2026-09-24 23:08 UTC

@davidtheeviloverlord@mastodon.social Imagine if an AI decided the quickest and most efficient way to resolve a complaint, was for the customer to never be given the opportunity to raise a complaint…

Replies (2)

@sjpurrs@mastodon.social 2026-09-24 23:14

@JugglingWithEggs@mstdn.social @davidtheeviloverlord@mastodon.social Actually, this happened at a language school I used to work at. They had a militant 'English Only' policy at the school, which was enforced ruthlessly, and they always boasted how their students never complained about the school but of course, most of the students didn't have the requisite English language skills to be able to confidently complain, so they just complain to each other.

Open ##5102512
@davecb@hachyderm.io 2026-09-24 23:53

@JugglingWithEggs@mstdn.social Send your complaint to the chief counsel of the company: they'll be listed, by law. I once got an escalation from our in-house counsel. You bet I took it seriously! (This was a call centre, not a bot)

Open ##5102514