@mal3aby@mastodon.smears.org @beasts@social.mythic-beasts.com Interesting - we are seeing it on the "technical presales" side - that is to say a potential new customer, asking technical questions about our service, before they even have a requirement for it, and where those technical questions are LLM generated. I am not sure if we've seen it on the tech support side yet. We have had customers say on the phone that they asked AI, but it wasn't very helpful so they rang in. Perhaps we have, and just not realised!