Suddenly regretting my decision to switch to Vodafone based on their chat support. My new phone arrived, I put the SIM in but it doesn't seem to be activated. Soni checked their help pages, it says to log in to My Vodafone and click My SIM and activate the SIM. But there's no My SIM option available. So I get onto their chatbot, gave it all the info I think it needs including name, phone number, account number, the fact that I'm new customer porting a number in, and a description of the problem. It proceeded to ask me for that information again in a series of questions, so I answered, and then it told me to go and click the My SIM link and activate my SIM, so I told it again that I can't do that, and it put me through to a person who asked the same questions again, and then said: "We see that your details was not matching and needs to be submitted as per your services provider account type is not pay as you go account unregistered. Let us know if your account is registered and you can login to account online?" I had to ask for clarification but apparently the info I provided when I requested the port from my current provider doesn't match their records. But Jesus Christ, that sentence made no sense to me at all...